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Service Delivery Management

См. также в других словарях:

  • Service request management — A key component of an actionable ITIL service catalog, service request management (SRM) is the underlying workflow and processes that enable an IT procurement or service request to be reliably submitted, routed, approved, monitored and delivered …   Wikipedia

  • Service delivery platform — The term Service Delivery Platform (SDP) usually refers to a set of components that provide a service’s delivery architecture (such as service creation, session control protocols) for a type of service. There is no standard definition of SDP in… …   Wikipedia

  • Service Delivery Platform — Eine Service Delivery Platform (SDP) stellt Applikationen bestimmte Dienste (Services) als einheitliche Programmierschnittstelle zur Verfügung. Sie stellt einen Teilbereich der Next Generation Networks dar. Beschreibung Service Delivery Platform… …   Deutsch Wikipedia

  • Service delivery framework — A service delivery framework (SDF) is a set of principles, standards, policies and constraints used to guide the design, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a… …   Wikipedia

  • Chief Service Delivery Officer — Der Chief Service Delivery Officer (CSDO) ist in der Regel der Verantwortliche für den Bereich IT Service Management und zeichnet für die Erbringung von Services hauptsächlich in der IT verantwortlich. Dazu gehören Bereiche wie ITIL und ISO 20000 …   Deutsch Wikipedia

  • Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …   Wikipedia

  • Service Oriented Programming — (SOP) is a programming paradigm that uses services as the unit of computer work, to design and implement integrated business applications and mission critical software programs. Services can represent steps of business processes and thus one of… …   Wikipedia

  • Service Canada — is part of a Government of Canada wide service transformation initiative aimed at responding to Canadians expressed desire for better, more responsive, less cluttered service from Canadian governments. The initiative seeks to do this by improving …   Wikipedia

  • Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… …   Wikipedia

  • Service Request — Die IT Infrastructure Library (ITIL) ist eine Sammlung von Good Practices in einer Reihe von Publikationen, die eine mögliche Umsetzung eines IT Service Managements (ITSM) beschreiben und inzwischen international als De facto Standard hierfür… …   Deutsch Wikipedia

  • Service innovation — Business Week, March 29, 2007, stated that Service Innovation is The Next Big Thing .ref|BusinessWeekThe story discusses the not for profit consortium called the [http://www.thesrii.com/index.asp?current=one sub=none Service Research Innovation… …   Wikipedia

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